and walking the lake this morning, Sarah
contemplates yet another snow storm this
weekend (our sixth in as many weeks).
Blessed is the man who, having nothing to say, abstains from giving wordy evidence of the fact. George Eliot (1819 - 1880)
“The 3-1-1 system will revolutionize Denver’s approach to customer service by enabling residents and businesses to reach a live, knowledgeable person with just one call to City Hall,” said Mayor John Hickenlooper. “Gone are the days of sifting through over 1,200 listings for Denver City services in the phone book’s ‘blue pages.’ Whether you need a park permit application, a pothole filled, or merely have a question, all you need is one number: 3-1-1.”So--you know me!--I thought, okay, I'll try it. So, I opened a case via Internet with the online utility the mayor told us all was a "...revolution[ary]...approach to customer service..." I opened a case (regarding the pedestrian issue on both sides of the Highland Bridge) on January 4th. And, each day since then, I've checked my case to see what resolution the city would provide and, to date, the only notation in the "Manage Case" functionality is, and I paraphrase, "No solution found for this case." Now, I had to paraphrase because, for two days now, the full functionality of the online 3-1-1 has been down, dead, unresponsive. Here's the menu that hasn't worked for two days.
When calls come in to 3-1-1, trained customer service agents will provide information on the spot or assign a tracking number to the inquiry if a service is requested, such as fixing a broken traffic light. The tracking number allows citizens to follow their requests for service through the City system online at www.denvergov.org. Callers can also find out the status of a specific request or add more information or comments by referring to their specific 3-1-1 tracking number by phone, e-mail or fax.
In preparing to launch the 3-1-1 system, the City documented business processes in agencies throughout the City to find opportunities for greater efficiency and accountability. By assigning a tracking number to service requests, the City is able to better evaluate its performance.
Sent: Thursday, January 04, 2007 11:09 AMSix days later--there was an weekend in there--I received this response from Councilwoman Montero's aide, Kim Kucera:
To: Montero, Judy H. - City Council District #9
Subject: Highland Bridge
Dear Councilwoman:
I am perplexed by the absence of stop signs, crosswalks at both Platte and Central Streets, at either end of the Highland bridge. Are these forthcoming? It is very dangerous crossing both of those streets, to access the bridge.
Thank you
Sent: Wednesday, January 10, 2007 1:09 PMWay to go, Kim!
Subject: RE: Highland Bridge
George:
The information I have is as follows:
On the Central Street side CDOT is saying the curb ramps are in place for the crossing. Brian Mitchell, Traffic Engineer for the City of Denver is coordinating with the project team to get the stop signs in place. I will try to find out a more definitive timeline for you and e-mail that shortly. Once the stops signs are in place the city has agreed to place the crosswalk.
Platte Street: the curb ramps are in place, the crosswalk and ped warning signs (not stop signs) have been ordered but have been delayed because of the recent weather. They should be there shortly.
Kim




"And our sons and daughters and fathers and mothers will be sacrificed there tonight, Sir, so that you can say you did not 'lose in Iraq.'
"Our policy in Iraq has been criticized for being indescribable, for being inscrutable, for being ineffable.
"But it is all too easily understood now.
"First, we sent Americans to their deaths for your lie, Mr. Bush.
"Now we are sending them to their deaths for your ego.
"If what is reported is true — if your decision is made and the "sacrifice" is ordered — take a page instead from the man at whose funeral you so eloquently spoke this morning — Gerald Ford: Put pragmatism and the healing of a nation, ahead of some kind of misguided vision.
"Atone."

To paraphrase something from W.F. Buckley, Jr. (of forty years ago): I thought I had seen everything--I hoped I had--in Mayor Hickenlooper's repertoire of show-stoppers; his snake oil "businessman's" approach to big-city mayorship. But, the grand champion effrontery occurred this morning with his pronouncement that he believes he wants to study how other cities remove snow from streets. This in spite of his pronouncement on December 21st that Denver is better prepared to handle a storm of this magnitude than it was six years ago. Um, well, apparently not so.
Another op'nin, another show
Across the city, a shitload of snow
A chance for stage folks to say hello!
Another op'nin of another show.
(Another Opening, Another Show - Cole Porter)